FAQ

This can depend on a few factors such as supplier stock levels, shipping times etc. You can sign up for notifications as soon as more stock is available on the product page on the website. Simply pop in your email address and you'll be the first to know!

We keep our stock levels online as accurate as possible and check them regularly. Most stock questions are answerable by checking the relevant product page.

Our site can calculate this for you before you buy. Add your items to your basket, enter your address, and a shipping estimate will generate. You won't need to enter any payment details at this point and can cancel at any time.

Yes.

We accept Paypal and credit or debit card. The card issuers we accept are American Express, Visa, MasterCard, and Maestro. We also accept Apple Pay and Google Pay at checkout on mobile devices.

Usually the same day or following day dependant on staffing and office workload.

For Wholesale/Studio accounts this varies depending on which items you want. Some items are exempt from all discounts.

Delivery times and order cutoffs can be seen on our delivery info page here

You will be responsible for any local charges for importing goods. The costs will be dependant on where your ordering to so it's worth getting in touch with your national customs office for an idea of costs.

You can return any item for any reason within 60 days of purchase as long as the item is in 'new' condition with all components. Any item that is not Firetoys branded must be in its original unopened packaging. Aerial equipment must not have been rigged and had a load applied. You can return small items with a free return label. You are responsible for the cost of return for large items. Please include your order number for speedy processing. We aim to process returns once a week. You can see our full returns policy here

Add your items to your basket as normal. During checkout, you can enter the voucher code which will take off the gifted amount from your order. You can only use one code per order. If the code does not work, please let us know and we will be happy to help.

Add all of your items as usual to your order. Enter your shipping information and proceed to the payment page. on the payment page you can choose "store credit" as a payment option.

Sorry to hear that! Please get in touch either by phone or email and we will be happy to help. In most cases, missing orders may be delayed or being returned to us but if they are lost we will send a replacement. Either way, we will get your order to you.

Sorry about that. If you emailed us over the weekend or on a bank holiday then unfortunately we weren't open. All weekend emails we aim to respond to on the following Monday but we are often very busy on Mondays so do bear with us. We aim to respond to all non-weekend emails within 24 hours. If it's urgent please give us a call during our opening hours. Please also check your spam folder, and double check that our email address was entered correctly. If you used our contact form, please make sure that you entered your email correctly as well.

Send us an email letting us know what item is damaged, and a description of the problem along with a photo. We may assist with troubleshooting if it's electronic. For high-value items, we may arrange to get the original back and send a working replacement. For low-value items, we may send a replacement. If an individual component is damaged then we will likely try to source a replacement part for you.